FLAT RATE SHIPPING (CA & US) ON ORDERS OVER $75 CAD ♡ FREE DELIVERY IN CALGARY ON ORDERS OVER $75 CAD ♡ TAKE 10% OFF YOUR FIRST PURCHASE! USE CODE: 10%COSTA

Terms and Conditions

Payments

We accept PayPal, Shop Pay, Google Pay, Apple Pay, Visa, MasterCard and American Express.

Lead time 

All candles are hand-crafted right after the payment is received. Please allow 7 business days to process your order. (For large orders, please contact us at info@costasavanna.com for processing time.)

Contact us at info@costasavanna.com for details on rush orders.

Shipping

GREAT NEWS!  We have now $10 CAD flat rate shipping if you purchase $75 CAD+.

For Canadian costumers, please expect your item to arrive between 2 - 8 business days after the ship date.

For U.S costumers, please expect your item to arrive between 5 - 8 business days after the ship date.

All shipping fees are automatically calculated at checkout. International packages may be subject to immigration fees, which are not included in our shipping rate and are the customer's responsibility to cover.

All orders are processed and shipped from Calgary, Alberta, Canada. Tracking information will be emailed to you once your order has been shipped.*

* Due to the impact of the COVID-19 pandemic, you might experience some delays.

Returns & Refunds

Candles that have been lit, used or altered cannot be returned or refunded.

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item.

Candles damaged during shipping, are eligible to be replaced or refunded if photographic proof of damage is submitted to info@costasavanna.com within 7 days of delivery. We’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. If approved, you’ll automatically be refunded on your original payment method.

Please remember it can take some time for your bank or credit card company to process and post the refund.

Exceptions / non-returnable items 

Unfortunately, we cannot accept returns on sale items.

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Unclaimed and Missing Items

For deliveries that remain unclaimed and are subsequently returned to us, the customer is responsible for the cost of re-shipment.

If you have any further questions or concerns, you can always contact us at info@costasavanna.com.

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